Junior Social Account Executive

Role overview

The role of Junior Social Account Executive involves collaborating with clients and colleagues across Stripe to deliver brilliant social content, effectively manage client brand communities and measure social success in line with KPIs.

This includes day-to-day client account and channel management, creative content planning and 
capture, content distribution via organic and paid, influencer research and management, gathering data and conducting research for both existing clients and new business opportunities, and content/campaign evaluation.

Goals for the role

• Get to know everything you can about social platforms, creative content, trends, influencers, and how we can apply them for client brands. 
• Understand your clients’ businesses inside out, get to grips with their goals and build relationships with them that help you work brilliantly  together.
• Come up with ideas that break new ground, use your initiative to step up and take on new responsibilities, and carve out expertise that you can show off and share with the team

Responsibilities

Social & Content / Creative Skills

• Content planning and creation – proactively contribute to brainstorms, ideation and strategy and take responsibility for content calendar creation/population. Write accurate and engaging copy for a range of clients across sectors and social platforms in line with brand tone of voice, the strategy in place, and platform best practice regarding tagging etc.
• Channel management – publishing and scheduling of approved content in line with best practice and to the highest standards.
• Creative asset production – assist with design briefing, production planning, capturing content in line with brief, management of feedback and amends with client and internal teams. Delivering on time, within budget and to the very highest standard.
• Paid social – planning, setup, management and optimisation of paid social activity.
• Influencer and Content Creator partnerships – support with influencer identification/vetting, benchmarking, relationship management, contact list updates. Help create client and influencer briefs, support negotiation and contracts. Deliver associated activity to the highest standard including events, chaperoning, gifting, content, community engagement.
• Trends & Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and  their applications, consuming media and monitoring activity online that we could learn from and apply in our work with clients, proactively share updates with colleagues on a regular basis.
• Analytics and reporting – understand client and campaign KPIs and work with the team to report on social performance and provide recommendations.

As part of the Stripe team

• Client service – play a clear role on each account, keeping the team and client contacts up to speed on your actions. Proactively manage  client account admin to the highest standard – taking meeting notes, keeping trackers and tools up to date, circulating actions, monitoring deadlines and helping to drive campaign activity forward. Understand client roles, goals, the nature of their business and the issues affecting them as well as the roles of other Stripe team members you work with on accounts.
• Profitability – work with account leads to quote accurately with markup on third party costs. Be mindful of service levels and resource, flagging if you are exceptionally busy or unable to manage workload. Understand and follow finance processes inc. completing timesheets on time and keeping budget and expense trackers up to date.
• Knowledge sharing – proactively manage your own development by seeking out and sharing knowledge as well as participating in  and asking for relevant training. Identify opportunities to gain new experience and work on new projects with the team, speaking up when you want to be involved. Showcase your work in team meetings and Stripe Spotlight.
• Stripe brand – work as part of the team evolving and delivering content for the Stripe brand across social, web and for internal use.
• Business Development - Support Stripe's senior team with new business research where appropriate.
• Excellent presentation and efficient communication – ensure all materials are of the highest standard – follow the Stripe Way and importance of attention to detail and ask for support to achieve this where needed. Flag if KPIs aren’t being met and / or any client issues

Experience

• Influencer identification and management tools such as Klear
• Facebook/Meta Business Manager and Ads Manager
• Social Media Management tools such as Hootsuite

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How to apply

To apply for this role, please send a tailored CV & cover letter to [email protected].  

Please include in your application that you heard about this opportunity through the Taylor Bennett Foundation.